Dear ITWeb reader,

Contact centres are critical business operations. You know how demanding customers are and what the business expectations are towards all aspects of contact centres, be it costs, headcount, customer service demands, service levels and so on. Instead of addressing these challenges the traditional way, future contact centres have turned themselves into highly sophisticated cost- efficient and successful operations through smart technology systems.

We want to share these developments with you. Please join us for a FREE breakfast and executive forum at the Southern Sun Grayston, in Sandton, on 10 March 2011, to learn more about the changing forces at play in the contact centre space.

You will hear from renowned futurist, author and consultant Pieter de Villiers about how contact centres are changing from people-centred operations to automated cost-efficient systems.

Chris Hodges, senior Vice President at Noble Systems, will elaborate on the new intelligent contact centre. And you will also hear from your hosts, Intuate Group and Noble Systems, about what they can do to help you leverage your contact centre for maximum benefit.

We look forward to welcoming you to the Intuate Group Leveraging the Contact Centre Executive Forum. Please click here now to book your seat.

Kind regards,
Intuate Group, Noble Systems and ITWeb Events